Creating value through returns management : exploring the marketing-operations interface
Year of publication: |
2011
|
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Authors: | Mollenkopf, Diane A. ; Frankel, Robert ; Russo, Ivan |
Published in: |
Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 29.2011, 5, p. 391-403
|
Subject: | Beziehungsmarketing | Relationship marketing | Marketing | Betriebliche Wertschöpfung | Value creation | Produktionswirtschaft | Production management | Electronic Commerce | E-commerce | Theorie | Theory | Innovation |
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