Critical assessment for the performance measurement based on the customers' satisfaction of BrasilLata S/A
Edson Funke, Julio Cezar Mairesse Siluk, Jordana Rech Graciano Dos Santos, Vinícius Jaques Gerhardt
| Year of publication: |
2022
|
|---|---|
| Authors: | Funke, Edson ; Siluk, Julio Cezar Mairesse ; Santos, Jordana Rech Graciano dos ; Gerhardt, Vinícius Jaques |
| Published in: |
International journal of business innovation and research : IJBIR. - Genève [u.a.] : Inderscience Enterprises, ISSN 1751-0260, ZDB-ID 2436046-6. - Vol. 27.2022, 4, p. 431-445
|
| Subject: | competitiveness | customer satisfaction | measurement of organisational performance | performance indicators | Performance-Messung | Performance measurement | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Unternehmenserfolg | Firm performance |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBIR.2022.122493 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013252946