Critical factors under pinning the customer service quotient of retail business
P. Vamsi Krishna
| Year of publication: |
April-June 2016
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|---|---|
| Authors: | Krishna, P. Vamsi |
| Published in: |
GITAM journal of management : a quarterly publication of GITAM Institute of Management. - Visakhapatnam : [Verlag nicht ermittelbar], ISSN 0972-740X, ZDB-ID 2813773-5. - Vol. 14.2016, 2, p. 88-97
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| Subject: | Customer service quotient | Customersatisfaction | Factoranalysis | Retail business | Kundenservice | Customer service | Einzelhandel | Retail trade | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011656303