CRITICAL SUCCESS FACTORS OF GLOBAL ENTERPRISE RESOURCE PLANNING PROGRAMMES: AN EMPIRICAL MODEL BASED ON EXPERT INTERVIEWS

The number of companies operating globally is constantly increasing. In order for these companies tooperate globally, they require a global view of processes and their implementation in globalenterprise resource planning (ERP) systems. These ERP systems allow to integrate an organization’sinformation sources and to harmonize its processes across multiple sites and countries.But, not all global ERP programmes are successfully implemented. Some implementation projects failin terms of classical project tracking, e.g. slippage of roll-out dates, budget overruns or missedqualitative objectives, while others fail more severely in their business impact, e.g. intended businessbenefits are not achieved including process standardization, process automation and asset carryingcost reduction.To reduce the number of failed ERP programs, their critical success factors have been investigatedbut reports of these are not sufficiently comprehensive for global programmes as multi-nationaloperations generate aspects that need to be addressed for success...