Critique of the linear-compensatory approach in customer satisfaction measurement : an empirical study
Pushkal Kr. Pandey, Sandra Moffett, Rodney McAdam
| Year of publication: |
2019
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|---|---|
| Authors: | Pandey, Pushkal Kr. ; Moffett, Sandra ; McAdam, Rodney |
| Published in: |
Theoretical economics letters. - Irvine, Calif. : Scientific Research, ISSN 2162-2078, ZDB-ID 2657454-8. - Vol. 9.2019, 4, p. 1210-1224
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| Subject: | Service Quality | Customer Satisfaction Measurement | Linear Regression Model | Information Integration Theory | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Messung | Measurement | Theorie | Theory | Regressionsanalyse | Regression analysis |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4236/tel.2019.94078 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012023301