Cross-site and cross-generation knowledge transfer in high-tech after-sales service
F.S. Zijlstra, A.A. Alblas, F. Langerak
| Year of publication: |
2024
|
|---|---|
| Authors: | Zijlstra, F. S. ; Alblas, Alex ; Langerak, Fred |
| Published in: |
Service science. - Hanover, Md. : INFORMS, ISSN 2164-3970, ZDB-ID 2658448-7. - Vol. 16.2024, 3, p. 155-171
|
| Subject: | after-sales service | empirical research | knowledge transfer | organizational learning | service operations | Wissenstransfer | Knowledge transfer | Lernende Organisation | Learning organization | Kundenservice | Customer service | Dienstleistungssektor | Service industry | Wissensmanagement | Knowledge management | Hochtechnologie | High technology |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/serv.2021.0052 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015130515