Customer abuse to service workers : an analysis of its social creation within the service economy
Marek Korczynski; Claire Evans
| Year of publication: |
2013
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| Authors: | Korczynski, Marek ; Evans, Claire |
| Published in: |
Work, employment & society : a journal of the British Sociological Association. - Los Angeles, Calif. [u.a.] : Sage, ISSN 0950-0170, ZDB-ID 638222-8. - Vol. 27.2013, 5, p. 768-784
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| Subject: | aggression | consumer rage | customer abuse | customer deviant behaviour | customer misbehaviour | customer sovereignty | fsQCA | interactive service work | service work | workplace | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry | Dienstleistungsberufe | Service workers | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Dienstleistungsmarketing | Services marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010210973