Customer acceptance of frontline social robots : human-robot interaction as boundary condition
Bin Ding, Yameng Li, Shah Miah, Wei Liu
| Year of publication: |
2024
|
|---|---|
| Authors: | Ding, Bin ; Li, Yameng ; Miah, Shah ; Liu, Wei |
| Published in: |
Technological forecasting and social change : an international journal. - Amsterdam [u.a.] : Elsevier Science, ISSN 0040-1625, ZDB-ID 2015184-6. - Vol. 199.2024, Art.-No. 123035, p. 1-11
|
| Subject: | Artificial intelligence | Service robots | Social robots | Customer acceptance | Human-robot interaction | Service robot acceptance | Roboter | Robot | Künstliche Intelligenz | Innovationsakzeptanz | Innovation adoption | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Automatisierung | Automation | Beziehungsmarketing | Relationship marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.techfore.2023.123035 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015097561