Customer Attributes and Their Effect on Service and Product Quality Perceptions: An Empirical Study
Year of publication: |
1993
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Authors: | Gross, James R. ; DeDee, J.Kim ; Swanson, Scott R. |
Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 10.1993, 8, p. 14-24
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