Customer capitalism : the new business model of increasing returns in new market spaces
Year of publication: |
1999
|
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Authors: | Vandermerwe, Sandra |
Publisher: |
London : Brealey |
Subject: | Markterschließung | Wettbewerbsstrategie | Kundenmanagement | Zielgruppe | Marketing |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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The people approach to customer service
Henry, Carl, (2008)
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How cool brands stay hot : branding to generation
Bergh, Johan van ¬den, (2011)
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Rubio, Janet, (2002)
- More ...
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Services marketing : a European perspective
Lovelock, Christopher H., (1999)
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Competing through services : strategy and implementation ; cases and text
Vandermerwe, Sandra, (1994)
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Breaking through : implementing customer focus in enterprises
Vandermerwe, Sandra, (2004)
- More ...