Customer care excellence : how to create an effective customer focus
Sarah Cook
| Year of publication: |
c 2008 ; 5. ed.
|
|---|---|
| Authors: | Cook, Sarah |
| Publisher: |
London [u.a.] : Kogan Page |
| Subject: | Dienstleistungsmarketing | Services marketing | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenbetreuung | Kundenmanagement |
| Description of contents: | Table of Contents [gbv.de] ; Table of Contents [loc.gov] ; Description [loc.gov] |
| Extent: | VI, 280 S. graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references and index 0803 |
| ISBN: | 978-0-7494-5066-3 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003539303