Customer comfort during service robot interactions
Marc Becker, Dominik Mahr, Gaby Odekerken-Schröder
| Year of publication: |
2023
|
|---|---|
| Authors: | Becker, Marc ; Mahr, Dominik ; Odekerken-Schröder, Gaby |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 17.2023, 1, p. 137-165
|
| Subject: | Customer comfort | Human-likeness | Rapport | Service failures | Service robots | Roboter | Robot | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry | Dienstleistung | Services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-022-00499-4 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014282882