Customer complaining behaviour and its consequences in the credit card industry : an empirical investigation in the developing Indian economy
Year of publication: |
2015
|
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Authors: | Pandey, Shivendra Kumar |
Published in: |
International journal of Indian culture and business management. - Genève : Inderscience Enterprises, ISSN 1753-0806, ZDB-ID 2422766-3. - Vol. 11.2015, 1, p. 112-127
|
Subject: | complaining behaviour | resolution time | satisfaction | service rating | recommendation | structural equation modelling | SEM | credit cards | India | Indien | Kreditkarte | Credit card | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Strukturgleichungsmodell | Structural equation model | Kreditkartengesellschaft | Credit card industry |
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