Customer-driven management models for choiceless clientele? : business process reengineering in a California welfare agency
Jill Esbenshade (San Diego State University, USA), Matt Vidal (King's College London, UK), Gina Fascilla (San Diego State University, USA), Mariko Ono (San Diego State University, USA)
| Year of publication: |
February 2016
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|---|---|
| Authors: | Esbenshade, Jill ; Vidal, Matt ; Fascilla, Gina ; Ono, Mariko |
| Published in: |
Work, employment & society : a journal of the British Sociological Association. - Los Angeles, Calif. [u.a.] : Sage, ISSN 0950-0170, ZDB-ID 638222-8. - Vol. 30.2016, 1, p. 77-96
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| Subject: | business process reengineering | customer service | labour process | lean | neoliberalism | new public management | public sector | social services | worker empowerment | work intensification | Prozessmanagement | Business process management | Neues Steuerungsmodell | New public management | Organisatorischer Wandel | Organizational change | Öffentlicher Sektor | Public sector | Öffentliche Dienstleistung | Public services | Kundenservice | Customer service | Sozialer Dienst | Social services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0950017015604109 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011434849