Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Raffaele Filieri, Zhibin Lin, Yulei Li, Xiaoqian Lu, and Xingwei Yang
| Year of publication: |
2022
|
|---|---|
| Authors: | Filieri, Raffaele ; Lin, Zhibin ; Li, Yulei ; Lu, Xiaoqian ; Yang, Xingwei |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 25.2022, 4, p. 614-629
|
| Subject: | emotion | emotion detection | machine learning | online customer reviews | service robot | thematic analysis | Emotion | Künstliche Intelligenz | Artificial intelligence | Konsumentenverhalten | Consumer behaviour | Roboter | Robot | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Intelligenz | Intelligence | Online-Handel | Online retailing | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10946705221103937 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013396024