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Leadership by customers? : new roles of service companies' customers
Maas, Peter, (2004)
Service coproduction and customer participation
Marion, Frédéric, (1997)
Die Steuerung von Kundenintegrationsprozessen : Effizienz in Dienstleistungsunternehmen
Fließ, Sabine, (2001)
Advancing and consolidating knowledge about customer engagement
Brodie, Roderick J., (2011)
Engagement and experiences : comment on Brodie, Hollenbeek, Juric, and Ilic (2011)
Malthouse, Edward C., (2011)
The perils of focusing on highly engaged customers
Libai, Barak, (2011)