Customer experience and service employee experience : two sides of the same coin
Year of publication: |
2017
|
---|---|
Authors: | Vaajakallio, Kirsikka ; Mattelmaki, Tuuli ; Roto, Virpi ; Lu, Yichen |
Published in: |
An introduction to industrial service design. - London : Routledge, ISBN 978-1-4724-8577-9. - 2017, p. 17-24
|
Subject: | Verkaufspersonal | Salespeople | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Erfolgsfaktor | Success factor |
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