Customer experience management and business performance
Lars Grønholdt and Anne Martensen; Stig Jørgensen and Peter Jensen
| Year of publication: |
2015
|
|---|---|
| Authors: | Grønholdt, Lars ; Martensen, Anne ; Jørgensen, Stig ; Jensen, Peter |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 7.2015, 1, p. 90-106
|
| Subject: | Customer experience | Differentiation | Financial performance | Emotions | Market performance | Beziehungsmarketing | Relationship marketing | Unternehmenserfolg | Firm performance | Emotion | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011300150