Customer experience with standard and premium peer-to-peer offerings : a mixed-method combining text analytics and qualitative analysis
Raffaele Filieri, Salma Alguezaui, Francesco Galati, Elisabetta Raguseo
| Year of publication: |
2023
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| Authors: | Filieri, Raffaele ; Alguezaui, Salma ; Galati, Francesco ; Raguseo, Elisabetta |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 167.2023, p. 1-15
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| Subject: | Airbnb | Customer experience | Sharing economy | standard and premium Peer-To-Peer | Text analytics | Thematic analysis | Beziehungsmarketing | Relationship marketing | Share Economy | Standardisierung | Standardization | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2023.114128 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014383079