Customer experiences and coping behaviors during crisis situations : the role of service adaptation and service transformation
Bart Larivière, Lisa Schetgen, Matthias Bogaert, Dirk Van den Poel
| Year of publication: |
2025
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| Authors: | Larivière, Bart ; Schetgen, Lisa ; Bogaert, Matthias ; Van den Poel, Dirk |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 2013438-1. - Vol. 188.2025, Art.-No. 115089, p. 1-20
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| Subject: | Crisis | Customer experience | Coping behaviors | Service adaptation | Service transformation | Beziehungsmarketing | Relationship marketing | Dienstleistung | Services | Dienstleistungssektor | Service industry | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Coping-Strategie | Coping strategy | Dienstleistungsqualität | Service quality | Kundenservice | Customer service |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2024.115089 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015159454