Customer gratitude expressions and FLEs' prosocial behavior : insights from delighted customers
Michel Tremblay
| Year of publication: |
2024
|
|---|---|
| Authors: | Tremblay, Michel |
| Subject: | Coworker-oriented behavior | Customer orientation | Customer-oriented behavior | Customers’ delight | Customers’ gratitude toward employees | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Emotion | Dienstleistungsqualität | Service quality | Verkaufspersonal | Salespeople | Arbeitsverhalten | Work behaviour | Soziales Verhalten | Social behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-03-2024-0105 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015110630