Customer incivility and employee outcomes in the new service marketplace
Year of publication: |
2022
|
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Authors: | Hwang, Hansol ; Hur, Won-Moo ; Shin, Yuhyung ; Kim, Young-Jin |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 36.2022, 4, p. 612-625
|
Subject: | COVID-19 | Customer incivility | Dysfunctional customers | Engagement | Frontline service employees | Job crafting | Work engagement | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Leistungsmotivation | Work motivation | Coronavirus | Arbeitszufriedenheit | Job satisfaction | Kundenservice | Customer service | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Dienstleistungsberufe | Service workers | Kundenintegration | Customer integration |
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