Customer incivility and employee outcomes in the new service marketplace
Hansol Hwang, Won-Moo Hur, Yuhyung Shin and Youngjin Kim
| Year of publication: |
2022
|
|---|---|
| Authors: | Hwang, Hansol ; Hur, Won-Moo ; Shin, Yuhyung ; Kim, Young-Jin |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 36.2022, 4, p. 612-625
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| Subject: | COVID-19 | Customer incivility | Dysfunctional customers | Engagement | Frontline service employees | Job crafting | Work engagement | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Leistungsmotivation | Work motivation | Coronavirus | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Kundenintegration | Customer integration | Verkaufspersonal | Salespeople | Dienstleistungsberufe | Service workers |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-04-2021-0117 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013407575