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If you build it right, they will engage : a study of antecedent conditions of customer engagement
Vivek, Shiri D., (2018)
Customer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage
Sheth, Jagdish N., (2024)
Driving sustained competitive advantage through agility, NDP and innovation for telecommunication service providers
Devandran Muthu, (2019)
Characteristics of services : a new approach uncovers their value
Benoit, Sabine, (2010)
Gültigkeit der Charakteristika von Dienstleistungen : eine Frage des Bezugsobjektes
Benoit, Sabine, (2008)
Convenience Stores
Benoit, Sabine, (2012)