Customer interaction in service innovation: seldom intensive but often decisive. Case studies in three business service sectors
| Year of publication: |
2011
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|---|---|
| Authors: | Kuusisto, Arja ; Riepula, Mikko |
| Published in: |
International journal of technology management : IJTM. - Geneva-Aeroport : Inderscience Enterprises Ltd, ISSN 0267-5730, ZDB-ID 559787. - Vol. 55.2011, 1 (1.1.), p. 171-187
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