Customer mistreatment and employees' coping strategies : a Meta-SEM analysis
Yu Ma, Pei Liu, Xinru An, Zhongda Wu, Aimei Li, Changqin Lu
| Year of publication: |
2025
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|---|---|
| Authors: | Ma, Yu ; Liu, Pei ; An, Xinru ; Wu, Zhongda ; Li, Aimei ; Lu, Changqin |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 2001580-X. - Vol. 106.2025, Art.-No. 105023, p. 1-13
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| Subject: | Confrontation | Coping | Customer mistreatment | Preventive | Promotive | Coping-Strategie | Coping strategy | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2024.105023 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015077961