Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Taeshik Gong, Pengchang Sun, and Min Jung Kang
| Year of publication: |
2022
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|---|---|
| Authors: | Gong, Taeshik ; Sun, Pengchang ; Kang, Min Jung |
| Published in: |
The Cornell hospitality quarterly. - Thousand Oaks, Calif. : Sage, ISSN 1938-9663, ZDB-ID 2381244-8. - Vol. 63.2022, 1, p. 119-135
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| Subject: | constructive deviance | customer satisfaction | organizational injustice | servant leadership | service climate | service quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Verhalten in Organisationen | Organizational behaviour | Arbeitsverhalten | Work behaviour | Beziehungsmarketing | Relationship marketing | Führungsstil | Leadership style | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/19389655211012327 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012800216