Customer-oriented employees : blessing or curse for firms?
Year of publication: |
2017
|
---|---|
Authors: | Manna, Ester |
Published in: |
Journal of economics & management strategy : JEMS. - Malden, Mass. [u.a.] : Blackwell, ISSN 1058-6407, ZDB-ID 1123863-X. - Vol. 26.2017, 4, p. 842-875
|
Subject: | Arbeitsverhalten | Work behaviour | Beziehungsmarketing | Relationship marketing | Betriebswirtschaftliches Ziel | Corporate objective |
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