Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention
Youjae Yi; Rajan Nataraajan; Taeshik Gong
| Year of publication: |
2011
|
|---|---|
| Authors: | Yi, Youjae ; Nataraajan, Rajan ; Gong, Taeshik |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 64.2011, 1, p. 88-96
|
| Subject: | Dienstleistungsmarketing | Services marketing | Kundenintegration | Customer integration | Verkaufspersonal | Salespeople | Arbeitszufriedenheit | Job satisfaction | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008806328