Customer participation variation and its impact on customer service performance : underlying process and boundary conditions
Bulent Menguc, Seigyoung Auh, and Fatima Wang
| Year of publication: |
2020
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|---|---|
| Authors: | Mengüç, Bülent ; Auh, Seigyoung ; Wang, Fatima |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 23.2020, 3, p. 299-320
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| Subject: | customer participation | customer participation variation | customer participation quality | burnout | customer service | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenintegration | Customer integration | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670519899161 [DOI] 10.1177%2F1094670519899161 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012265762