Customer-perceived service wellbeing in a transformative framework : research propositions in the area of health services
Shahidul Islam, Nazlida Muhamad, Wardah Hakimah Sumardi
| Year of publication: |
2022
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| Authors: | Islam, Shahidul ; Muhamad, Nazlida ; Sumardi, Wardah Hakimah |
| Published in: |
International review on public and non-profit marketing. - Berlin : Springer, ISSN 1865-1992, ZDB-ID 2423129-0. - Vol. 19.2022, 1, p. 219-245
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| Subject: | Customer service wellbeing | Transformative service design | Value co-creation | Healthcare | Gesundheitswesen | Health care system | Gesundheitsversorgung | Health care | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Kundenintegration | Customer integration | Dienstleistung | Services | Beziehungsmarketing | Relationship marketing | Betriebliche Wertschöpfung | Value creation | Dienstleistungsinnovation | Service innovation | Dienstleistungsmarketing | Services marketing | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Zufriedenheit | Satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s12208-021-00302-6 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013168702