Customer perceived value, satisfaction, and loyalty : the role of willingness to share information
Matti Leppäniemi, Heikki Karjaluoto and Hannu Saarijärvi
| Year of publication: |
May 2017
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| Authors: | Leppäniemi, Matti ; Karjaluoto, Heikki ; Saarijärvi, Hannu |
| Published in: |
The international review of retail, distribution and consumer research. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0959-3969, ZDB-ID 1098588-8. - Vol. 27.2017, 2, p. 164-188
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| Subject: | Willingness to share information | perceived value | satisfaction | share of wallet | customer loyalty | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Zahlungsbereitschaftsanalyse | Willingness to pay | Kundenwert | Customer value | Virales Marketing | Viral marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/09593969.2016.1251482 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011704061