Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy

Md Uzir Hossain Uzir, Ishraq Jerin, Abu Bakar Abdul Hamid, Ahmad Shaharudin Abdul Latiff, Ramayah Thurasamy, A.K.M. Ahasanul Haque

Year of publication:	2022
Authors:	Md Uzir Hossain Uzir ; Ishraq Jerin ; Abu Bakar bin Abdul Hamid ; Latiff, Ahmad Shaharudin Abdul ; Ramayah T. ; Ahasanul Haque
Published in:	International journal of quality and innovation : IJQI. - [Erscheinungsort nicht ermittelbar] : Springer, ISSN 1756-6983, ZDB-ID 2521836-0. - Vol. 6.2022, 2, p. 190-230
Subject:	brand loyalty \| brand trust \| customer satisfaction \| electrical home appliances \| emerging economy \| partial least squares structural equation modelling \| PLS-SEM \| product quality \| service quality \| SOR theory \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungsqualität \| Service quality \| Konsumentenverhalten \| Consumer behaviour \| Beziehungsmarketing \| Relationship marketing \| Social Web \| Social web \| Produktqualität \| Product quality \| Strukturgleichungsmodell \| Structural equation model \| Partielle kleinste Quadrate \| Partial least squares \| Markentreue \| Brand loyalty \| Markenführung \| Brand management \| Schwellenländer \| Emerging economies

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1504/IJQI.2022.122314 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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