Customer power and frontline employee voice behavior : mediating roles of psychological empowerment
Jaewon Yoo
| Year of publication: |
2017
|
|---|---|
| Authors: | Yoo, Jaewon |
| Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 51.2017, 1, p. 238-256
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| Subject: | Voice behavior | Psychological empowerment | Task interdependence | Customer power | Managerial openness | Arbeitspsychologie | Organizational psychology | Arbeitsverhalten | Work behaviour | Verhalten in Organisationen | Organizational behaviour | Führungsstil | Leadership style | Kooperative Führung | Participative leadership | Beziehungsmarketing | Relationship marketing | Mitbestimmung | Codetermination | Verkaufspersonal | Salespeople |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/EJM-07-2015-0477 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011626499