Customer Processes in Business-to-Business Service Transactions
Janine Frauendorf; Vorw. von Michael Kleinaltenkamp
| Alternative title: | Customer processes in service transactions |
|---|---|
| Year of publication: |
2006 ; 1. Aufl.
|
| Authors: | Stiphout, Janine van |
| Other Persons: | Kleinaltenkamp, Michael (preface) |
| Publisher: |
Wiesbaden : Deutscher Universitäts-Verlag |
| Subject: | Dienstleistung | Services | Prozessmanagement | Business process management | Kundenintegration | Customer integration | Lieferantenmanagement | Supplier relationship management | Transaktionskosten | Transaction costs | Kognition | Cognition | Theorie | Theory | Deutschland | Germany | Unternehmensbezogene Dienstleistung | Kundenorientierung |
| Description of contents: | Table of Contents [swbplus.bsz-bw.de] ; Description [deposit.dnb.de] |
| Extent: | XV, 288 [10] S Ill., graph. Darst 210 mm x 148 mm |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift |
| Language: | English |
| Thesis: | Zugl.: Berlin, Freie Univ., Diss., 2006 u.d.T.: Frauendorf, Janine: Customer processes in service transactions |
| Notes: | Zsfassung in dt. Sprache |
| ISBN: | 3-8350-0601-0 ; 978-3-8350-0601-0 |
| Classification: | Dienstleistungen: Allgemeines ; Marketing |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003389048