Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy
| Year of publication: |
2009
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|---|---|
| Authors: | Groth, Markus ; Hennig-Thurau, Thorsten ; Walsh, Gianfranco |
| Published in: |
Academy of Management journal : AMJ. - Briarcliff Manor, NJ : Academy of Management, ISSN 0001-4273, ZDB-ID 2218598. - Vol. 52.2009, 5, p. 958-974
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