Customer Retention, Purchasing Behavior and Relationship Substance in Professional Services
Year of publication: |
2000
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Authors: | Eriksson, Kent ; Vaghult, Anna Lofmarck |
Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 1201244. - Vol. 29.2000, 4, p. 363-372
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