Customer satisfaction and service quality in UK financial services
Year of publication: |
2007
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Authors: | Maddern, Harry ; Maull, Roger ; Smart, Andi ; Baker, Paul |
Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 7624499. - Vol. 27.2007, 9, p. 999-1019
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