Customer satisfaction measurement: comparing four methods of attribute categorisations
| Year of publication: |
2004
|
|---|---|
| Authors: | Bartikowski, Boris ; Llosa, Sylvie |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 24.2004, 4, p. 67-82
|