Customer satisfaction measures in the public sector: what do they tell us?
Year of publication: |
2001
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Authors: | Conroy, Denise K. |
Published in: |
International journal of business performance management. - Milton Keynes : Inderscience Enterprises, ISSN 1368-4892, ZDB-ID 2000476X. - Vol. 3.2001, 2-4, p. 216-230
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