Customer satisfaction measures in the public sector: what do they tell us?
Year of publication: |
2001
|
---|---|
Authors: | Conroy, Denise K. |
Published in: |
International Journal of Business Performance Management. - Inderscience Enterprises Ltd, ISSN 2046-8083. - Vol. 3.2001, 2/3/4, p. 216-230
|
Publisher: |
Inderscience Enterprises Ltd |
Subject: | customer satisfaction | measures | public sector |
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