Customer satisfaction with the services of microfinance institutions : scale development and validation
Year of publication: |
November 2017
|
---|---|
Authors: | Kanyurhi, Eddy Balemba |
Published in: |
Strategic change : SC ; briefings in entrepreneurial finance. - Chichester : Wiley, ISSN 1086-1718, ZDB-ID 1313555-7. - Vol. 26.2017, 6, p. 563-574
|
Subject: | Mikrofinanzierung | Microfinance | Kundenzufriedenheit | Customer satisfaction | Finanzdienstleistung | Financial services | Validierung | Validation | Performance-Messung | Performance measurement |
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