Customer service chatbots : anthromorphism and adoption
Ben Sheehan, Hyun Seung Jin, Udo Gottlieb
| Year of publication: |
2020
|
|---|---|
| Authors: | Sheehan, Ben ; Jin, Hyun Seung ; Gottlieb, Udo |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 115.2020, p. 14-24
|
| Subject: | Chatbots | Artificial conversational entities | Self-service technology | Anthropomorphism | Perceived humanness | Need for human interaction | Selbstbedienung | Self-service | Kundenservice | Customer service | Künstliche Intelligenz | Artificial intelligence | Konsumentenverhalten | Consumer behaviour | Innovationsakzeptanz | Innovation adoption | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2020.04.030 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012270802