Customer-to-customer returns logistics : can it mitigate the negative impact of online returns?
| Year of publication: |
2024
|
|---|---|
| Authors: | Eruguz, Ayse Sena ; Karabağ, Oktay ; Tetteroo, Eline ; Heijst, Carl van ; Heuvel, Wilco van den ; Dekker, Rommert |
| Published in: |
Omega : the international journal of management science. - Oxford [u.a.] : Elsevier, ISSN 1873-5274, ZDB-ID 1491111-5. - Vol. 128.2024, Art.-No. 103127, p. 1-18
|
| Subject: | Reverse logistics | e-commerce | Consumer returns | Sustainability | Markov decision process | Betriebliche Kreislaufwirtschaft | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Logistik | Logistics | Kapitaleinkommen | Capital income | Konsumentenverhalten | Consumer behaviour |
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