Customers' online service encounter satisfaction with chatbots : interaction effects of language style and decision-making journey stage
Yingying Huang and Dogan Gursoy
| Year of publication: |
2024
|
|---|---|
| Authors: | Huang, Yingying ; Gursoy, Dogan |
| Subject: | Abstract language | Chatbots | Concrete language | Emotional support | Informational support | Service encounter satisfaction | Sprache | Language | Kundenzufriedenheit | Customer satisfaction | Emotion | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Online-Handel | Online retailing | Arbeitszufriedenheit | Job satisfaction | Beziehungsmarketing | Relationship marketing | Kommunikation | Communication |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-11-2023-1800 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015145310