Customers' perceived website service quality and its effects on e-loyalty
Year of publication: |
2017
|
---|---|
Authors: | Jeon, Myunghee Mindy ; Jeong, Miyoung |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 29.2017, 1, p. 438-457
|
Subject: | e-loyalty | Customer satisfaction | Lodging websites | Perceived website service quality | Phases of loyalty | Website | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce |
-
Pandey, Shweta, (2016)
-
Ahmed, Asad, (2017)
-
An integrated model for customer's e-loyalty : an evidence from online shopping in Vietnam
Bui Nhat Vuong, (2020)
- More ...
-
Jeon, Myunghee Mindy, (2020)
-
E-social influence and customers’ behavioral intentions on a bed and breakfast website
Jeon, Myunghee Mindy, (2018)
-
Customer reviews of hotel experiences through consumer generated media (CGM)
Jeong, Miyoung, (2008)
- More ...