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The impact of corporate social responsibility on customer satisfaction, relationship maintenance and loyalty in the shipping industry
Shin, Youngran, (2015)
Shipping marketing & customer orientation : the psychology & buying behavior of charterer & shipper in the tramp & liner market
Plomaritou, Evi I., (2011)
Do corporate sustainable management activities improve customer satisfaction, word of mouth intention and repurchase intention? : empirical evidence form the shipping industry
Shin, Youngran, (2017)