Data envelopment analysis for measuring and evaluating efficiency on IT outsourcing operations
Year of publication: |
[2017]
|
---|---|
Authors: | Santos, João Correia dos ; Silva, Miguel Mira da |
Published in: |
Enterprise information systems and the digitalization of business functions. - Hershey, PA, USA : Business Science Reference, ISBN 978-1-5225-2382-6. - 2017, p. 321-353
|
Subject: | IT-Management | IT management | Outsourcing | IT-Dienstleister | IT service provider | Performance-Messung | Performance measurement | Data-Envelopment-Analyse | Data envelopment analysis |
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