Deconstructing retail service quality in India : dimensions and confirmation
Ekta Duggal, Harsh V. Verma
| Year of publication: |
December 2016
|
|---|---|
| Authors: | Duggal, Ekta ; Verma, Harsh V. |
| Published in: |
Paradigm : the journal of Institute of Management Technology. - Ghaziabad : IMT, ISSN 0971-8907, ZDB-ID 1420854-4. - Vol. 20.2016, 2, p. 143-158
|
| Subject: | Service quality | retail | SERVQUAL | Retail service quality | Einzelhandel | Retail trade | Dienstleistungsqualität | Indien | India | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0971890716670720 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011803807