Defining and measuring customer value : some reflections and new perspectives
Year of publication: |
2023
|
---|---|
Authors: | Gallarza, Martina G. ; Sánchez-Fernández, Raquel |
Published in: |
Journal of creating value. - London : Sage Publishing, ISSN 2454-213X, ZDB-ID 2822183-7. - Vol. 9.2023, 1, p. 27-45
|
Subject: | Conceptualization | customer value | measurement | modeling | value creation | Kundenwert | Customer value | Messung | Measurement | Betriebliche Wertschöpfung | Value creation | Beziehungsmarketing | Relationship marketing |
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