Delighting the customer : creativity-oriented high-performance work systems, frontline employee creative performance, and customer satisfaction
Ieva Martinaityte, Claudia Sacramento, Samuel Aryee
| Year of publication: |
2019
|
|---|---|
| Authors: | Martinaityte, Ieva ; Sacramento, Claudia ; Aryee, Samuel |
| Published in: |
Journal of management. - London [u.a.] : Sage Publ., ISSN 1557-1211, ZDB-ID 2015295-4. - Vol. 45.2019, 2, p. 728-751
|
| Subject: | perceived creativity-oriented high-performance work systems | self-determination theory | psychological need satisfaction | creative process engagement | creative performance | customer satisfaction | Kreativität | Creativity | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction | Personalmanagement | Human Resource Management | Leistungsmotivation | Work motivation | Performance-Messung | Performance measurement | Beziehungsmarketing | Relationship marketing | Arbeitsleistung | Job performance | Dienstleistungsqualität | Service quality | Arbeitspsychologie | Organizational psychology | Verhalten in Organisationen | Organizational behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0149206316672532 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011999803